The work place is rarely fair. My experience being employed by Randstad on assignment to Hanley Wood Marketing in late 2003 into 2004 was no exception. While I was the temp employee with no benefits given the nitty gritty tasks that carried the project through—and I have solid documentation from the final client (FedEx) that states my work was key to the success of the program—other employees at Hanley Wood Marketing, such as a Junior Account Executive (whose father was reportedly a marketing executive at 3M), spent their day planning their wedding on company time at their desk. When I said something about this to the Hanley Wood Account Executive for FedEx that I reported to, I was let go not just from the Hanley Wood Marketing assignment, but permanently restricted from ever working at Randstad globally again.
I’m quite proud to share this letter from the FedEx Express Customer Service Regional Operations Administrator that outlines the impact my work—the temporary employee—had on the success of their program. I helped improve enrollment times for new customers from 4–6 weeks to 6–10 days. I continually had ideas to improve the process for internal customer service and external sales contacts.
Hanley Wood Marketing probably has no idea what they were losing. Do they realize that troublesome temp now has a Master of Education degree and an Advanced Certificate in Equity and Diversity? Do they realize how insulting it was to subject a gay male to a privileged woman planning her wedding in the work place (years before same-sex marriage was legalized), and a team who had no comprehension of the impact of their project, despite this letter from FedEx that demonstrates I did?